Refund Policy

At Simaara Jewels, we strive to provide high-quality jewellery and ensure that every order is carefully inspected before dispatch.

No Refund Policy

All purchases made on Simaara Jewels are final.

We maintain a strict No Refund Policy. Once an order has been placed, processed, and shipped, it is not eligible for a refund.

We encourage customers to carefully review the product description, images, specifications, pricing, and shipping details before placing an order.

Exceptional Cases

A refund will be considered only in exceptional circumstances, where the claim is found to be genuine after a complete verification process conducted by Simaara Jewels.

Such cases may include, but are not limited to:

• The customer receives a product that is significantly different from the item ordered.

• The product arrives with substantial manufacturing damage that is verified by our quality team.

• Any other issue that, after investigation, is determined by Simaara Jewels to be a genuine error on our part.

To initiate a review, customers must contact us via our official support email and provide:

• Order ID

• Clear photographs of the product and packaging

• An unboxing video recorded from the moment the sealed package is opened (if available)

• A detailed description of the issue

Failure to provide sufficient evidence may result in the claim being declined.

Verification Process

Every claim is thoroughly reviewed by our internal quality and support team. We may also verify shipment details with our courier partner before reaching a final decision.

Submission of a claim does not guarantee approval of a refund.

The decision of Simaara Jewels regarding the validity of a refund request shall be final and binding.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after purchase.

• Incorrect product selection by the customer.

• Delay in delivery caused by courier services or unforeseen circumstances beyond our control.

• Minor variations in colour, finish, size, or appearance due to lighting, photography, screen resolution, or the handcrafted nature of jewellery.

• Orders cancelled after the permitted cancellation period.

• Sale, promotional, clearance, or discounted products.

Contact Us

If you believe your case qualifies for review, please contact us through our official support email with all relevant details. Our team will investigate the matter and respond as soon as possible.

By placing an order with Simaara Jewels, you acknowledge that you have read, understood, and agreed to this Refund Policy.