Shipping Policy

At Simaara Jewels, we are committed to providing a smooth, secure, and hassle-free shopping experience. Please read our Shipping Policy carefully before placing your order. By placing an order on our website, you agree to the terms outlined below.

If you have any questions regarding your order, please contact our customer support team via email.

Domestic Shipping

We offer FREE SHIPPING ACROSS INDIA on all orders.

Currently, we deliver only within India and do not offer international shipping.

Shipping timelines may vary depending on your delivery location, but we work with trusted courier partners to ensure your order reaches you safely and efficiently.

Taxes

All prices displayed on our website are inclusive of applicable GST and other taxes as per Indian regulations.

No additional taxes or import duties are applicable for deliveries within India.

If any exceptional delivery charges apply for remote or special serviceable locations, you will be informed before your order is dispatched.

Order Processing & Dispatch

Every piece from Simaara Jewels is carefully inspected before dispatch to ensure it meets our quality standards.

Orders are generally processed and dispatched within 2–5 business days. Delivery timelines may vary depending on your location and courier service.

During festive seasons, sale events, high order volumes, or unforeseen circumstances such as natural disasters, transport disruptions, or government restrictions, dispatch and delivery may take longer than usual. In such cases, we will keep you informed via email.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking details.

You can use the tracking number to monitor your shipment through the courier partner's tracking portal.

Receiving Your Order

Please inspect your parcel at the time of delivery.

If the package appears damaged, tampered with, or opened, kindly refuse delivery and contact us immediately via email with clear photographs and your order details so we can investigate the issue with the courier partner.

For any transit-related concerns, we also recommend recording an unboxing video while opening your package.

Cancellation Policy

Orders can be cancelled only within 12 hours of placing the order.

Cancellation requests received after 12 hours cannot be accepted, as the order processing may have already begun.

To request a cancellation, please contact us via email only and mention your Order ID in the email.

Return & Refund Policy

All sales are final.

Simaara Jewels does not accept returns, exchanges, or refunds once an order has been placed and processed.

Customers are requested to review their order carefully, including product details, quantity, shipping address, and contact information, before completing the purchase.

Payment Options

We accept secure online payments through:

• Debit Cards

• Credit Cards

• UPI

• Net Banking

• Digital Wallets

Cash on Delivery (COD), if available, is offered only for selected serviceable locations.

Important Information

• Delivery timelines are estimates and may vary due to circumstances beyond our control.

• Simaara Jewels shall not be held responsible for delays caused by courier partners, weather conditions, natural disasters, strikes, government regulations, or other unforeseen events.

• We reserve the right to modify or update this Shipping Policy at any time without prior notice. The latest version published on our website will apply to all orders.

Thank you for choosing Simaara Jewels. We truly appreciate your trust and look forward to serving you.